SEEBURGER Customer Service and Support
SEEBURGER Customer Service and Support offer technical product support as well as customer support services to ensure the reliable operation of your BIS Platform.
Product support and options for on-premises operation
Any questions about your SEEBURGER BIS Platform and its implementation? Are you experiencing any technical issues? Do you need operational coverage of your platform beyond typical office hours? We offer comprehensive support services and can leverage remote access and control to help you to connect to your platform.
Technical product support
Smooth processes are mission-critical to companies worldwide. SEEBURGER offers a comprehensive portfolio of service packages designed to ensure the consistent performance of your SEEBURGER systems. Our standard maintenance contract includes standard support as well as our software update service. Additional support services can be added quickly and easily. Any individual requirements that you may have can be fully integrated into any of the SEEBURGER solutions.
- Technical support based on standard service levels ranging from basic to premium.
- Service desk as central point of contact for support request as well as product enhancement initiatives.
- Customer feedback sessions to constantly optimize our products and services.
- SEEBURGER support agents guarantee swift and simple incident resolution.
Support service levels
SEEBURGER support provides worldwide technical support with package options ranging from regular business-hour support to 24/7, around-the-clock availability.
- Get help when you need it around the clock
We offer flexible and highly-qualified support expertise. - Selection of SLA options to meet your requirements
Our service and support options provide flexibility and speed. - Highly-trained specialists for operations
Benefit from our longstanding experience in service and support based on our successful work with thousands of customers. - Direct from the vendor
SEEBURGER develops, consults, trains and supports with one team.
Choose your individual level of support suited to your needs from the following service levels:
Contact support
How can we help? Don’t hesitate to contact us with any issues related to the consistent performance of your SEEBURGER systems.
| Germany | +49 7252 961443 |
| France | +33 188890707 |
| Italy | +39 02 40703793 |
| Malaysia | 1 800 81 9555 |
| North America | +1 678 904 3322 and +1 866 453 5301 |
| Singapore | 800 4922 472 |
| Spain | +34 91 9019396 |
| Sweden | +46105102529 |
Support services
Three service levels to guarantee the smooth and reliable operation of your SEEBURGER BIS Platform
Remote Alerting
Remote Alerting is a 24 x 7 support service offered as a value-add subscription for regular and proactive health-checks of B2B applications and collaboration. Notifications can be configured via rules. The services, offered as a short or long-term subscription, provide constant monitoring, administration and status reporting, based on a standard infrastructure.
Remote Management
Remote Management leverages Remote Alerting to take over operational responsibility and, along with proactive health checks and Problem Management, help avoid issues, detect errors early, react quickly to performance fluctuations and increase operational stability.
Remote Management improves day-to-day application administration, workflow intervention, operations and the maintenance of your BIS Platform (operation is provided under standard SLAs). You can achieve 24/7 full coverage or flexibly augment coverage times outside normal business hours (nights, weekends and public holidays).
Remote Management benefits organizations specifically focused on improving their service levels without increasing in-house IT staffing levels.
SEEBURGER Remote Management – features and benefits
BrochureTrading Partner Service
As a part of the SEEBURGER Trading Partner Service, our Trading Partner Support is the single point of contact for you, your suppliers, your customers and your business partners. Through the direct, daily operational support of SEEBURGER experts assisting you with data exchange questions and message transfer errors, our Trading Partner Service reduces the workload for you and your customers to increase the satisfaction of both your customers and suppliers.
SEEBURGER Trading Partner Support – features and benefits
